IDF Service Conditions



Client
IDF
Challenge Usability improvement
RoleProduct Designer




‘Tash in a Touch’ (Tash - Service Conditions initials in Hebrew) is a mobile web system developed for the IDF to improve service conditions for soldiers in regular duty. After over a year of usage, QA tests revealed the necessity for enhancements and refinements to improve usability and clarity. 
That's when I was tasked with the mission.


Problems
  • Users were often unable to finish the process of applying a request
  • The system was not efficient enough and the IDF Project Team did not know how to fix it
  • The overall design lacked consistency and defined rules
  • The information was often distributed in a confusing and distracting manner


Goals
  • Helping users to have a smoother, clearer experience
  • Making the requests application process better 
  • Refining the overall design, within the system limitations and existing features
  • Maximizing the potential of the system for both the organization and the users






Global enhancements Request application opening screens 


Wizard screens updates Input fields in wizard screens (empty state and filled)


Progress bar flow changes Request application wizard flow - final screens

Wizard flow changes Request application wizard flow


 



Visual language refinement



Dev Process










Impact
  • The implemented changes resulted in a 28% increase in requests for the terms of service, highlighting improved user interaction with the platform.
  • Usability tests, feedback, and collected data indicated that the officers in charge could better understand the requests, allowing them to assist soldiers more efficiently.
  • Overall, the platform operated more smoothly, with fewer bugs and a reduction in support inquiries.