IDF Service Conditions



Client
IDF
Challenge Usability improvement
RoleProduct Designer


‘Tash in a Touch’ (Tash - Service Conditions initials in Hebrew) is a mobile web system developed for the IDF to improve service conditions for soldiers in regular duty. After over a year of usage, QA tests revealed the necessity for enhancements and refinements to improve usability and clarity. 
That's when I was tasked with the mission.


Problems
  • Users were often unable to finish the process of applying a request
  • The system was not efficient enough and the IDF Project Team did not know how to fix it
  • The overall design lacked consistency and defined rules
  • The information was often distributed in a confusing and distracting manner


Goals
  • Helping users to have a smoother, clearer experience
  • Making the requests application process better 
  • Refining the overall design, within the system limitations and existing features
  • Maximizing the potential of the system for both the organization and the users




Global enhancements

 Request application opening screens:


Wizard screens updates

 Input fields in wizard screens (empty state and filled):

Progress bar flow changes

 Request application wizard flow - final screens:

Wizard flow changes

 Request application wizard flow:


 


Visual language refinement


Dev Process






Impact
  • The implemented changes resulted in a 28% increase in requests for the terms of service, highlighting improved user interaction with the platform.
  • Usability tests, feedback, and collected data indicated that the officers in charge could better understand the requests, allowing them to assist soldiers more efficiently.
  • Overall, the platform operated more smoothly, with fewer bugs and a reduction in support inquiries.