IDF Service Conditions

Client

IDF

Challenge Usability improvement

RoleProduct Designer

‘Tash in a Touch’ (Tash - Service Conditions initials in Hebrew) is a mobile web system developed for the IDF to improve service conditions for soldiers in regular duty. After over a year of usage, QA tests revealed the necessity for enhancements and refinements to improve usability and clarity.
That's when I was tasked with the mission.

Problems

Users were often unable to finish the process of applying a request
The system was not efficient enough and the IDF Project Team did not know how to fix it
The overall design lacked consistency and defined rules
The information was often distributed in a confusing and distracting manner

Goals

Helping users to have a smoother, clearer experience
Making the requests application process better
Refining the overall design, within the system limitations and existing features
Maximizing the potential of the system for both the organization and the users

Global enhancements

Request application opening screens

Wizard screens updates

Input fields in wizard screens (empty state and filled)

Progress bar flow changes

Request application wizard flow - final screens

Wizard flow changes

Request application wizard flow

Visual language refinement

Dev Process

Impact

The implemented changes resulted in a 28% increase in requests for the terms of service, highlighting improved user interaction with the platform.
Usability tests, feedback, and collected data indicated that the officers in charge could better understand the requests, allowing them to assist soldiers more efficiently.
Overall, the platform operated more smoothly, with fewer bugs and a reduction in support inquiries.